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Frequently Asked Questions
Do you deliver timber?
Yes, Decking Wood QLD offers delivery services to suit both small and large orders. We provide crane truck deliveries for larger quantities and ute deliveries for smaller orders within the Brisbane Metro area.
We can also arrange delivery across Queensland and Northern NSW. For locations outside Brisbane Metro, please contact us via email with your order details so we can confirm delivery arrangements and charges.
There are no minimum order requirements for delivery.
Do I get trade discounts?
Builders and trade customers can access exclusive pricing by providing a valid ABN. Trade pricing is assessed on a job-by-job basis to ensure maximum value.
To receive a revised quote, simply submit your order without payment and email us your order details along with your ABN. Our team will review and provide an updated invoice.
Please note: Trade pricing is available only to verified builders and trade customers.
Where are you located?
Our yard is located at:
17 Brecknock Street
Archerfield QLD 4108
Can I place an order and collect it?
Yes, you can place your order online and collect it from our Archerfield yard. You will be notified once your order is ready for pickup.
Please note that lead times may apply for special-order items. Orders are not always available for immediate collection, so we recommend confirming stock availability if your order is urgent.
What are your opening hours?
Monday to Friday: 7:00am – 3:00pm
Please note: All pickups must be completed prior to 2:00pm.
Where can the driver unload the timber?
Ute deliveries are typically hand-unloaded, and we aim to accommodate reasonable requests where possible. Deliveries are generally limited to driveways or kerbside locations for safety reasons.
Crane truck deliveries are carried out at the driver’s discretion, taking into account site conditions such as overhead power lines, fencing, and traffic.
If you have specific unloading requirements, we recommend emailing us with a diagram or instructions. Our team will do their best to accommodate all safe requests.
My property access is difficult — can you still deliver?
Yes, we can arrange suitable delivery options for challenging access sites. Please provide photos and clear instructions in advance so we can plan accordingly.
Can you deliver to a dirt road?
Yes, deliveries to properties with dirt road access can be arranged. Our driver will assess the site to ensure it is safe for entry.
Can I request a specific delivery time?
We will always try to accommodate preferred delivery times; however, deliveries are generally scheduled based on daily runs and specific times cannot be guaranteed.
To avoid delays, we recommend scheduling delivery at least one day in advance. If timing is critical, please contact our team prior to placing your order.
What is a ‘lineal meter’ (lm)?
A lineal meter (lm), also known as a linear meter, is a unit used to measure length in a single direction. One lineal meter equals one meter in length.
For example, 10 lm of decking timber refers to a total combined length of 10 meters.
