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“Special Orders” refers to each item tagged as Special Orders on the website that needs to be ordered from a third-party supplier to fulfil the Client’s orders.


Items not readily stocked are categorised as "Special Orders". These items may require delivery from our suppliers to our facility before being dispatched to you. The estimated delivery time will be provided upon order placement. It is important to note that Special Orders cannot be returned or refunded due to a change of mind, as they are ordered to meet specific orders. Returns are only accepted for faulty or damaged products. When placing special orders for materials, please be aware that lead times are necessary to source the required items. It is essential to factor in the lead time when ordering special items. If you need clarification on the timing of such orders, please call us before placing an order to ensure clarity and timely delivery. The purchase of special-order goods is considered final and non-refundable.